Welcome to Accucraft UK

A warm welcome to Accucraft UK customers — and a new chapter with Maxitrak.

Over the summer, you’ll begin to see Accucraft UK come under the Maxitrak name. We wanted to reassure all our customers that this is simply a name and brand change — the products, service, support and friendly UK team remain the same.

For anyone waiting on the new TR No. 3 loco, or with existing orders, enquiries, warranty work or service requests, there is nothing you need to do. Everything will continue to be handled as normal.

Bringing Accucraft UK under Maxitrak allows us to offer customers the very best of both worlds: beautifully made miniature model trains, supported by Maxitrak’s nearly 50 years of engineering experience, UK production, UK stock, in-house warranty support and friendly customer service.

If a model is listed on our website, it is in stock and ready for quick delivery. And as always, you can speak to us on the phone, email us, or come and visit our showroom for a cuppa, a chat and a proper look around.

We’re proud to continue supporting the miniature railway community here in the UK, and we’re excited about this next step.

Same passion. Same service. Same support. Now proudly under the Maxitrak name.

Office hours, etc.

We are open 9am -5pm Monday – Friday, you are most welcome to visit us, no appointment necessary!

 

Warranty repairs

For all warranty repairs, please contact your RETAILER in the first instance. Your retailer will contact us and we will then arrange for the item to be collected by our couriers. Please do not contact any of our service agents direct on warranty matters as all have to be processed through our system before being actioned.

Warranty registration cards must be returned to us as soon as possible after purchase, Please note that we do not offer a warranty service for Accucraft models purchased outside the UK, only for those bought through our UK dealer network.  If, for any reason, you have a locomotive bought this way it would have to be returned to the original dealer for warranty repairs.  Similarly UK warranty cover does not cover the cost of delivery to or from countries other than the UK if the goods have been supplied by a UK dealer (apart from ourselves).

To make shipping easier in the event of your locomotive having to be sent for service, please retain ALL original packaging. We do not carry spare boxes in stock to return your model to you. If improperly packed to be sent to us, we cannot be responsible for any damage. We will consider the warranty of any loco returned to us without the original packaging invalid and will charge for any additional packaging required to ensure its safe return.  If the model is fitted with radio control it is essential that the transmitter is sent with the model.

Accucraft (UK).

Accucraft UK Ltd was formed in 2004 by Ian and Sandy Pearse. Ian has over 40 years experience in garden railways and a strong development relationship with Accucraft Trains. The company incorporated their former business Marches Models, best known for supplying British narrow gauge live steam locomotives for gauges ‘O’ and ’1′. Accucraft UK Ltd has significantly expanded the range of large scale model railway goods available to the UK and worldwide market, offering customers electrically powered models and ready to run plastic rolling stock in 1:32, 1:20.3 and 1:19 scales and will continue to build on this. Graham Langer joined the company in 2010, becoming Managing Director in 2018 as Ian stepped back from the day-to-day running of the firm.  Graham also has over 40 years experience building and running garden railways and live steam locomotives and is a director of the A1 Steam Locomotive Trust.

As well as manufacturing our own range of model products we are the sole UK agents for the complete range of products. In 2015 the firm acquired the intellectual property, designs and tooling of the Gauge 1 Model Co. range and has further expanded the existing range of superb Gauge 1 rolling stock!

Accucraft models are designed to reproduce the prototype as accurately as possible and built to give a lifetime of pleasure in their operation, bringing the joy of affordable live steam to many for the first time. A lot of our early locomotives are still in steam today, proving that they were a worthwhile investment for those who choose Accucraft.

Maxitrak & Accucraft UK can supply direct from our online retail shop “maidstone-engineering” we have an ever growing list of items available!

Maxitrak & Accucraft UK also supply to the trade, therefore to find your nearest supplier click on the dealer list section.